Refunds, Returns & Exchanges
All sales made on this website are final and not eligible for refunds, return or exchange.
Defective or Wrong Merchandise
- If your samples have a significant defect right out of the box (i.e., the majority of the sample containers do not work or have missing parts) or you have received the wrong merchandise, subject to our approval and the Inspection and Acceptance Terms below (“Defective Goods”), we'll be happy to send you a replacement or issue you a full refund after you have returned the Defective Goods to us. We will reimburse return shipment costs—for sending back Defective Goods.
- Items damaged in shipping, your abuse or negligence are not the responsibility of Arcade Beauty and will not be accepted.
- You will not be charged any additional shipping fees for Defective Goods that we replace.
Inspection and Acceptance
Goods are deemed to be accepted by you unless you provide us written notice to the contrary specifying the non- conformance within five (5) days of delivery of the goods. We may impose charges to reimburse us for our costs if we find your claim is unsupported. No goods may be returned to us unless you have first received our return material authorization ("RMA") and fully complied with our instructions related thereto. Before returning any goods, you must contact our customer service department via the Contact Us Page in order to receive a RMA number for any return authorized by us. This number must be indicated on your return delivery note to allow us to identify and treat the return according to our internal guidelines. In addition, each return must contain a description of the alleged defect. In the event that you return the goods without the RMA number and/or without a description of the alleged defect, we reserve the right to refuse such return. Any damages resulting from inadequate packaging by you or your representatives will be at your sole cost and expense.
If you have any questions about this policy or if you are not satisfied with your order from the Site, you may contact us via the Contact Us Page.
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